Frequently Asked Questions
Please visit our order status page to get the status of your order. Results will show your order status both prior to shipment and also provides tracking information after your order ships.
To use our online tracking utility you will need your order number ( begins with a "M" or "Y" ) that is located in the order confirmation email sent to the email address provided during checkout.
You will also be sent an email containing tracking information when your order ships. Please note that your order may contain one or more tracking numbers depending on the amount and type of items ordered.
Orders placed after 3pm EST may not show as being processed until the next business day. Orders typically ship within 1-2 business days but we do our best to get your order out as quickly as possible.
For security reasons, our inventory control systems are not always up-to-the-minute.
We replenish our stock daily, but there are instances when an item can be backordered for extended periods. When this occurs, you can choose to wait for this item to come back into stock or request a refund. When an item is back in stock you will be contacted immediately.
Certain products are marked as "In Stock" but also say that they are "subject to manufacturer availability". Tools Plus directly deals with certain manufacturers that arrange shipment directly from the manufacturers factory to you. This helps us keep prices low and pass savings on to you by avoiding double shipping charges that you would otherwise incur. However sometimes a manufacturers inventory of that product may not be accurate and we are made known of this when checking stock for customer orders.
Yes, we usually ship via US Postal Service for deliveries to Canada.
Depending on current shipping rates USPS, UPS or SurePost may be used to ship your order. If you are aware that the shipping address you provided only utilizes a certain shipping carrier, please add that in the "Comments" area during checkout to avoid delays in your shipment.
We do not ship internationally at this time.
Plus Points Program
Plus Points are a "value add" offered by Tools Plus that you may earn by making qualifying purchase through our website. In order to qualify for the Plus Points program you must create a free account at Tools Plus.com. Don't have an account? Start here.
Tools Plus not only offers Plus Points for eligible purchases for anyone who creates an account on Tools Plus but we also offer Loyalty "tiers" that reward customer loyalty based on how much you spend with us on a yearly basis. Please visit our Plus Points Program page for more details on reward tiers and other ways to earn.
Please note that you must be logged into your Tools Plus account in order to redeem your Plus Points.
We have two ways that you can redeem your Plus Points:
1. You may redeem your Plus Points for free merchandise using our Tools Plus Rewards Center. Our Rewards Center page will present you with your current Plus Points balance. Rewards that you are eligible for (based on points total) will have a blue REDEEM button. Click the REDEEM button to add free merchandise to your cart at $0.00. Plus Points will be deducted at that time.
2. You may redeem your reward points for discounts in the cart or at checkout. On the right side navigation (desktop/tablet) and in the gray section (mobile) you will find a dropdown that says "Choose a Reward". You can select from the dropdown and then hit Apply to add the discount to your order.
Yes. Tools Plus "Plus Points" will expire two (2) years after your more recent qualifying purchase through the website.
As part of the Plus Points Program, Tools Plus offers tiered level rewards. The tier levels are designed to reward "loyal" customers who purchase consistently with Tools Plus over the course of a rolling 1 year period. Higher tiers may include an increased Plus Points earning rate per $1 spent. To see what tier levels are currently offered, please visit our Plus Points Program page.
Your reward tier eligibility is based on a rolling 1 year period. Which means that your eligibility is based on the past 365 days of purchases up to today's date. Each following day will moving the eligilibility period by one day.
You must maintain the minimum purchasing total for that tier that you are at for a rolling 365 day period. If your total purchases falls below that minimum, you automatically get downgraded to the tier that you currently qualify for.
Here are some questions that regarding your transaction:
1. Has it been over (30) days since your order shipped?
Please note that Plus Points are typically awarded instantly after you place your order. However, your Plus Points may take up to (30) days from the date that your order was shipped to you to reflect in your account. If it's been after (30) days and Plus Points have not been credited to your account, please contact us at firstname.lastname@example.org.
2. Were you logged in to your Tools Plus account before you placed your order?
Unfortunately, customers who checkout and place their orders as a guest or not logged in are not eligible for Plus Points.
3. Were the items purchased eligible for Plus Points?
Please note that the items you purchased may not have been eligible for Plus Points.Plus Points are only given on eligible purchases. Please review the Product page of the item(s) you purchased to see if a Plus Point amount is listed.
If the answer to all of the above questions are "Yes", then please contact us at email@example.com so that we can look into the issue for you.
Sorry! We do not issue Plus Points for transactions made prior to the creation of your Tools Plus account.
General Website/ Technical
State laws require that sales tax be charged on all orders shipped to addresses within the states of California, Colorado, Connecticut, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Texas, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.
Yes, you can. To purchase with tax exemption, you must have a free Tools Plus account and be logged in to your account. Do not have an account? Sign up here. Once you’ve signed in, please follow the below steps:
- Go to the My Account section of the Tools Plus website.
- Click the Account Information link on the left side navigation.
- Scroll down the page until you see the section for Tax Exempt Certificate.
- Next to Tax Exempt Certificate, click Choose File and select your Tax-Exempt document.
- After uploading you can Click to View to preview what you uploaded next to the Tax-Exempt Certificate Link.
- Once complete, click the Save button at the bottom.
- An email will be sent to our internal Tools Plus team to review what has been submitted. Tax exemption submissions are usually reviewed within 1-2 business days. If you require a quicker review or you have not heard back within the stated timeframe, please contact us at firstname.lastname@example.org.
- If approved, you will receive an email notification from our automated system (If your tax-exempt document is rejected, our internal team may reach out to you to work out the issue. This may depend on what was submitted to us).
- Your orders can now be placed without being charged tax.
Please note: If you are marked as tax exempt your ship to address must be the same state as your exemption specifies. All other “ship to” states that we collect tax for will display tax for your order at checkout and you will be required to pay per state law requirements.
Tools Plus is an Authorized online retailer for the products we offer. All products unless otherwise stated are brand new. All reconditioned items are marked as such in the product's description.
Reconditioned tools are repaired by factory (manufacturer) authorized service centers.
Do you see the brand but not the product? Send an email to email@example.com with a product that you'd like to purchase. We may be in process of stocking the product you're interested in and we will let you know.
Please note: At this time we do not accept special orders for online purchases. Special orders are orders for products or brands that we do not have listed on our website and do not currently stock.With that being said, we do love product suggestions from customers like you.
Have a product suggestion? Send an email with product or brand that you'd like to see on our website.
On the right side of each item page, right next to the picture of the item, it will have a block that says
In Stock, "Preorder", "Out of Stock" or "Unavailable". "In Stock" items are items that we currently have stock of and that stock readily available to ship. Please note any messages that indicate shipping delays on the item.
If you wish to be updated about when an item will be back "In Stock" there may be an area on that item page where you can enter your email address (for guest/not logged in users) or click a button (logged in users) to get yourself added to the list for that item.
We're sorry but Tools Plus does not currently have a printed catalog. Due to the fact that our pricing and product assortment consistently change, it makes it very hard to produce one. As it stands now our website is our product catalog. Here at Tools Plus we strive to make our search the best it can be. We are constantly enriching data to give you the most information possible for easier buying decisions.
We're sorry but Tools Plus does not break up manufacturer SKUs or power tool kits to sell the pieces individually. The only exception to this is we may on occasion break up bulk packs for items like impact bits, saw blades, batteries, etc. and sell the SKUs individually. We will usually note this though on the product detail page if the item being sold is a bulk item. Bulk items are usually without traditional manufacturer packaging found on individually wrapped and sold units.
Contact / More Help
See our contact page.
Local to Connecticut? Our Waterbury store is open 8:00am to 5:00pm weekdays, and 8:00am to 3:00pm Saturdays. We are closed on Sundays and major holidays. Customer service hours for web related questions are limited on Saturdays and unavailable on Sundays.