How To Reach Us
153 Meadow Street
Waterbury, CT USA 06702
Retail Store Hours:
8:00am to 5:00pm Monday through Friday
8:00am to 3:00pm Saturdays
Closed on Sundays and Holidays
- Product Support (email@example.com)
- Product Knowledge Questions
- Product Requests/Suggestions
- Customer Service (firstname.lastname@example.org)
- Order Questions
- Shipping Questions
- Technical Support (email@example.com)
- Website Issues
- Checkout problems
- Display issues
- Problems ordering
- My Account problems
- Website Issues
The in-house Tools Plus staff will answer or attempt to anyway, all questions concerning the products we sell. From recommending the proper tool for a specific job or helping with accessorizing a tool you already have. We check our email regularly and respond as soon as possible. Customer service hours for web related questions are limited on Saturdays and closed on Sundays.
We accept all major credit cards, Visa, MasterCard, Discover, American Express, U.S. Government Credit and Impact cards as well as Wire Transfers. Purchase Orders from City, County, State, Federal Government as well as all Public Education are also normally accepted. Our terms for open purchase orders are due upon receipt. We will also ship with a certified or bank check in advance. We ship to all 50 States, Canada, US Military Bases (APO's and FPO's), Virgin Islands, Guam (USPS) and any Freight Forwarder of your choice within the Continental (48 states) United States for shipment WORLDWIDE.
Shipping Notification: Once your order is processed and shipped, you will be emailed tracking information from ToolsPlus.com
We currently do not issue a printed catalog of everything we carry. We stock products from over 300 manufacturers. If you request, we will send you a package of any individual manufacturer catalogs that are available. Please supply us with an address and what type of specific tools you are interested in.