JET Tools Introduces Their Jet RED Assurance Service and Support
How many times have you called tech support on the back of your product manual, and gotten someone who is halfway around the world? It’s frustrating, to say the least. Then you have to wait on hold as each support rep transfers you from extension to extension for about twenty minutes. After an hour of troubleshooting, they tell you that your (fill in the blank) is defective, and that you need to ship it back to the manufacturer so they can send you a replacement. Most of this process is normal for small products like music players and laptops, but not for large machinery like table saws and milling machines. Often the bigger you get, the more hassle it is to get your defective product replaced. However, you won’t have that problem with JET Tools.
Recently, JET introduced its RED Assurance Service and Support (which stands for: Reliability, Expertise, and Dependability). It provides their U.S customers with homegrown technical service and support on every product that they develop. If a JET tool needs service or repair, one of their 750 authorized service centers located in all 50 states can assist the customer. You don’t have to worry about shoddy repair work either, because all service centers are required to be annually re-certified through JET.
When you call U.S Tech Support, someone will pick up the phone right in Nashville, Tennessee. With over 50 years of experience and expertise, these technicians can help you locate the problem and devise a solution. Need a part you can install yourself? Jet has made over 40,000 parts readily available for shipment within 48 hours of your phone call.
Someone might say, “Well, what about discontinued products?” Large companies are notorious for stiffing you on out-dated products, but not JET. JET supports products up to 8 years after discontinuance. Online, JET provides you with a service center locator. Just type in your zip code, select the radius (in miles) around your town or city, and click Locate. If you want more advanced search results, you can also choose a product category and the service capabilities that go along with it. They’ve made it that easy. JET prides itself on its 9 out of 10 customer rated technical support and customer service. For half a century, JET has been a top supplier of Woodworking, Metalworking, and Material Handling products. When you see the JET RED Assurance stamp, you can rest assured that behind every product comes decades of reliability, expertise, and dependability.
Written By Joseph Scovill